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Sending files via email is the most common and convenient method. However, most email service providers have restrictions on the size of attachments. So how can we send large files via email? This article will introduce 4 methods.

Maximum email size limits of common email providers

  • Gmail mailbox—25MB

  • Outlook mailbox—20MB

  • iCloud Mail—20MB

  • Proton Email—25MB

  • Yahoo mail—25MB

How to send large files and videos via email

Method 1: Compress files

How to use: Compress the file to the size within the limit of the email attachment

Applicable situation: It is recommended to use when the file size does not exceed the size limit too much.

Limitations: May lose quality of file. Missing files or corruption may happen when unzipping a folder

Method 2: Split files

How to use: Split files into smaller sizes to meet the email attachment size limit.

Applicable situation: Suitable for sending large folders containing multiple small files, but not suitable for video or audio files.

Limitations: Relatively troublesome

Method 3: Use Cloud Drive

How to use: Upload the file to the cloud drive and then attach the link to the email.

Applicable situation: Suitable for transmitting relatively larger files to ensure that the file quality is not compromised.

Limitations: File uploads may take a long time. Cloud drives always have space limitations. If you want to store multiple transmitted files for a long time, you may need to purchase additional space.

Method 4: Use on-line file transfer tools

How to use: Upload the files to be sent to the online file transfer platform, set expiry date and password, and attach the link to the email

Applicable situation: Suitable for video delivery, quotation and other files that need to be encrypted, or the one that can be deleted after transmission.

Limitations: Some tools have transmission data limits, and long-term use may require payment.

A more convenient large file transfer tool: DeskIn

DeskIn is a remote desktop software that supports Windows, Android, iOS and MacOS. Its file transfer function allows you to do cross-system large file transfer easily.

Advantages of using DeskIn to transfer large files:

  • Unrestricted: There are no restrictions on file size, format, or quantity, and you can transfer multiple large files at one time.

  • High speed: 12MB/S high-speed transmission, uploading and saving simultaneously, allowing to send files to the designated location.

  • Lossless quality:The file quality will not be lost during the transfer process

  • Safety: Using 256-bit encryption, no information will be leaked.

How to transfer files using DeskIn:

Before transmission, you should install DeskIn on both devices that send and receive files. Register a free account and log in.

If you are logging in on a new device for the first time, you need email verification to ensure the security of your account.


Transfer file from desktop:

Step 1: Enter the device code of the file-receiving device in the "Remote Control" >> Select "File Transfer" >> "Connect"

Or find the device that receive files in the "Device List" and select "File Transfer" in the right toolbar

Step 2: Enter the password for verification or do manual verification. After connecting successfully, you will enter the file transfer page.

Step 3: Find the file you want to send on the file transfer page, select the transfer destination, and click the "Send" button. You can also use drag and drop to send the file.


Transfer file from mobile:

Step 1: "Remote Control" >> Enter the remote control device code >> Select "File Transfer".

Or find the device to which you want to transfer files in the "Device List", click to enter and select "File Transfer".

Step 2: Enter the password for verification or connect without password verification. After the connection is successful, you will enter the file transfer page.

Step 3: Find the file on your mobile device, use "Change Location" to change the destination location of the transfer, and finally click "Send"

What’s next?

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

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Contact Us

Email: support@zulertech.com

Office: 6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Contact Us

Email: support@zulertech.com

Office: 6 Shenton Wy, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Contact Us

support@zulertech.com

6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.