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When thinking of remote software, Anydesk may be the one that first pops up on your mind. However, Anydesk may not be your best choice. This article will compare DeskIn remote desktop and Anydesk remote desktop from multiple aspects and tell you why you should choose DeskIn remote desktop instead of Anydesk.

Why AnyDesk isn't your best choice?

As a remote desktop software, AnyDesk performs relatively well in terms of latency and cross-platform support, but it also has some limitations and shortcomings, which may affect your experience:

  1. High price: The VIP edition of AnyDesk is relatively expensive and requires an annual subscription, which may make it unaffordable for users and companies with limited budgets.

  2. Limited functionality: AnyDesk's functions are relatively limited and basic, such as the lack of voice calls, screen management, game support and other functions, which may affect collaboration with remote devices.

  3. Average performance: AnyDesk only supports automatic adjustment on definition. When the network conditions are not good, freezes and blurring will occur. For gamers or users with high color and frame rate requirements, Anydesk may not be able to meet your needs.

  4. Commercial use restrictions: The free version of AnyDesk is only for personal, not for commercial use. It also has a connection time limit and is easy to disconnect.

  5. Security: Though Anydesk is very convenient to use without registration. There are safety hazards.Security issues happened more than once in the past few years. If you are sensitive to security, Anydesk may not be your best choice.

7 factors to consider when choosing a remote desktop software:

  1. Clarity and latency: Remote tools should provide a stable, smooth, and fast connection experience, making you feel that the remote device is right next to you.

  2. Security: Remote desktop tools must provide strong encryption and security measures to ensure the data won't leak.

  3. Ease of use: The user interface should be intuitive and easy to use, so new users can get started quickly without complex configuration.

  4. Functional richness: More functions allow better adaptation to different needs in different situations, providing a better collaboration and device management experience.

  5. Compatibility: Remote desktop tools should support multiple operating systems and devices to facilitate cross-platform use.

  6. Price: Compare the product's pricing, plan and payment model, select the one that is suitable for your needs and budget.

Why should you choose DeskIn remote desktop?

High features of DeskIn remote desktop:

  1. Stable: DeskIn provides a fast and stable connection with no time limit on connection session, and the connection will not drop even for a long time.

  2. High Definition: DeskIn supports up to 4K60FPS and 2K144FPS and allows manual adjustment. 4:4:4 true color coding is also supported. For designers and gamers, it is undoubtedly the best remote desktop.

  3. Low latency: DeskIn provides latency less than 40ms. With the network navigation technology, it can achieve millisecond fast line switching even when encountering sudden fluctuations.

  4. High security level: DeskIn uses 256-bit encryption technology to ensure the security of data transmission and protect user privacy and information security. There are also many security settings such as black and white lists, locked clients, and privacy screens.

  5. Easy to use: The software interface is simple and intuitive, the functions are classified logically. Even if it is the first time you use a remote desktop, you can get started quickly.

  6. Cost-effective: Unlike Anydesk, DeskIn has monthly plans, and provides richer and better services at a reasonable price.

  7. Free screen management and remote collaboration features: In addition to supporting multiple screens. DeskIn supports using mobile phones or tablets as an extended screen of the computer, as well as cross-device projection and voice call functions, allowing users to better manage devices and collaborate remotely.

Detailed comparison between AnyDesk remote desktop and DeskIn

How to use DeskIn?

Install DeskIn on your computer or mobile devices, register a free account and log in.

Note: If this is your first time logging in on a new device, you need to go to your registration email to complete verification to better protect your account security

Enter the ID of the device you want to access, click connect, do password connection or manual verification, once connected, you can access the remote device.

Conclusion

Overall, DeskIn has become an ideal choice for remote work with its high stability, low latency, strong security and rich functions. Compared with AnyDesk, DeskIn shows obvious advantages in terms of price, performance, functions, etc. Whether for individual or business users, DeskIn is a quality option worth considering.

What’s next?

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

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Contact Us

Email: support@zulertech.com

Office: 6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Contact Us

Email: support@zulertech.com

Office: 6 Shenton Wy, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

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6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.