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Apple products such as iPhone and Mac can directly transfer data wirelessly through Airdrop. For data transfer between iPhone and Windows, many people use USB wired transmission because it can better guarantee the speed and quality of transmission. Is there a way to achieve high-quality wireless transmission between iPhone and Windows like USB transmission? The following article will teach you two simple and easy-to-use methods, allowing you to easily transfer wireless data across systems.

1.Use Shared Folders to Transfer Files between Windows Computers and Apple Devices.

Step 1: Create a Folder on Your Windows

Step 2: Sharing Settings

Right-click the folder >> select "Properties" >> Click "Sharing" Tab >> Click "Share" >> Find "Everyone" >> Click "Add" >> Change the Permission Level to "Read/Write" >> Click "Share".

Step 3:Advanced Sharing Settings

Open the "Control Panel" >> Click "Network and Internet" >> Click "Network and Sharing Center" > Click "Change advanced sharing settings" on the left.

Turn on "Network discovery", "File and printer sharing", "Public folder sharing". Switch off "Password-protected sharing", then save the settings!

Step 4:Find the IP Address of Windows Device

Back to "Network and Sharing Center" >> Enter "WLAN Status" >> Click "Details" and get the IP address of the computer.

Step 5:Connect to the Shared Folder from iPhone/iPad

Open "Files" on your iPhone/iPad >> Click on the three dots on the upper right corner >> Select "Connect to Server" >> Enter the IP address of the Windows device >> Click "Connect" >> Set contact as "Guest" >> Click "Next" >> Now you can see access the Windows device.

Step 6:Transfer Files from Windows to iPhone/iPad

Put files on Windows you wanna share into the shared folder. Find the shared folder from the iPhone and you get the files and download it to your phone.

Step 7:Transfer Files from iPhone/iPad to Windows

You can select the photos, videos or files on your iPhone/iPad you want to transfer and click "Share" >> "Save to Files" to save them in the shared folder. Then you can easily download the files from your Windows computer.


Pros and Cons

Advantages: This method can realize wireless transmission between iOS devices and Windows, no limit on file size, type and quantity, and the transmission quality is high. Also, you don't need to install another app on your devices.

Limitations: The settings are relatively complicated and it's not suitable for long-distance transmission since you can put the file on the shared folder while you are away from the Windows computer. In addition, people can access the shared document only through the IP address, which may cause the risk of information leakage.


2. Use Remote Desktop Software to Transfer Files

If your Apple device and Windows are not in the same place. We can use remote desktop software to transfer files between the two devices. This method also has no restrictions on file size and type, and is more secure and easier to operate. Now I will show how to use DeskIn remote software to share files between iPhone/iPhone and Windows.

Step 1: Install DeskIn and Register an Account

Download and install DeskIn on iPhone/iPad and Windows, register an account and log in.

Note: On your first log in to a new device, you need to complete email verification——this is to ensure account security.

Step 2: Connect

Open the DeskIn app on iPhone/iPad >> "Remote Control" >>Enter the device ID of your Windows PC(You can find it on the Windows DeskIn main interface) >> Click "File transfer" to connect. You can use a temporary password to connect (You can find it on the Windows DeskIn main interface), or you can use password-free connection and complete manual verification on PC.

Step 3: Transfer Files

(1) iPhone/iPad files→Windows PC

Enter the” File transfer” interface>>click "Send Files" >> Select files >> Click “Change Path” (Choose the file location) >> Click "Send"



(2) Windows PC files→iPhone/iPad

Enter the” File transfer” interface>> click "Download Files">> Select files>>Click "Download"



Note: Whether you are transferring files from iPhone to PC or PC files to iPhone, you have to do it on the DeskIn App of your mobile device (The same applies to transferring files between Android phones and computers).

Other remote software such as TeamViewer and AnyDesk can also transfer data between iPhone and computer. However, TeamViewer has a 4GB file size limitation and slower transfer speed, and AnyDesk has a 1-hour connection time limitation, which may affect the long transfer time. The most recommended software is DeskIn, which has no limitation on file size, type and number, stable and unlimited connection time, fast transmission speed and quality of transmission is not inferior to USB cable transmission.


Conclusion

To easily transfer data wirelessly between iPhone and computer, you can use the two methods introduced in this article: transfer files using the system shared folder or use DeskIn remote software. Both methods are free and relatively easy to use. In addition to being suitable for iOS and Windows devices, DeskIn also works with Mac and Android. If you want to transfer files across systems anytime, anywhere, download and use it now.

What’s next?

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

COMPARISONS

5 Remote Desktop Software Test: Remote Work, Gaming, and Video Streaming

Due to work requirements, I frequently use remote desktop software. I spent time testing five free options: TeamViewer, DeskIn, AnyDesk, Awesun, and Parsec. Below, I share their performance in remote work, gaming, and video streaming to help those seeking reliable remote tools. Most tests were conducted via phone-to-PC and MacBook-to-PC connections.


Free Remote Desktop Software Spec Comparison

Note: The "four major platforms" refer to Windows, Mac, iOS, and Android.


Remote Work: DeskIn Outperforms Awesun

Among the five, only DeskIn and Awesun allow commercial use in their free versions. TeamViewer, AnyDesk, and Parsec require paid upgrades. Thus, I focused on DeskIn and Awesun for work scenarios.

Basic Operation: DeskIn Feels More Intuitive

Both DeskIn and Awesun have clean desktop interfaces, with quick access to features like text chat and dual-screen switching. However, DeskIn offers faster and more stable connections, while Awesun feels laggier.

Awesun’s scroll wheel sensitivity is too low, making navigation clunky compared to DeskIn’s smooth scrolling.


DeskIn Desktop/Phone Versions

DeskIn’s mobile app is the most user-friendly I’ve tried. Its touch + mouse hybrid mode and gestures (e.g., window switching, web browsing) work seamlessly. The screen response is lightning-fast, even on phones.

Bonus features: messaging/voice calls with remote devices and a Task View shortcut for quick window switching.


Awesun’s mobile app also has a hybrid mode and a single-layer menu (phone-friendly). However, it lacks Task View shortcuts and communication tools (e.g., voice calls), forcing users to rely on third-party apps for collaboration.


File Transfer: DeskIn Has No Speed/Size Limits

DeskIn’s mobile file transfer is paywalled (desktop is free). Speeds are impressive: 5GB over Wi-Fi takes ~3 minutes. Awesun allows free transfers on all platforms but limits files to 1GB, restricting usability.


Remote Input: DeskIn’s Shortcuts Shine

For the typing section, the desktop versions are quite similar, so I won’t compare them. Instead, I’ll share the experience of using a phone to remotely control a computer.

Both DeskIn and Awesun mobile versions have keyboards that occupy about half the screen, making typing relatively comfortable.

However ,DeskIn has a significant advantage: it allows users to pin frequently used shortcuts (like copy and paste) above the keyboard or on the remote screen. This makes it easy to copy desired content while typing and paste it where needed. Users can also customize shortcut keys:

Awesun, on the other hand, hides shortcuts in a menu. When I want to copy selected content, I need to switch to the shortcut menu, press copy, then switch back to the keyboard. The same applies for pasting, making the process quite cumbersome.Additionally, after using a shortcut, returning to the keyboard requires pressing "Default" instead of "X." The naming is confusing, and I often pressed the wrong button initially, which was really frustrating.


Other Three Apps Briefly Reviewed:

TeamViewer: Feature-Rich but Slow Transfers, Clunky Mobile UI

  • Slow connections (free version), especially on mobile.

  • Full-featured desktop with a “leave message” function post-session.

  • Painfully slow transfers: 5GB took 30+ minutes.

  • Mobile mouse controls lack touch integration; copy/paste shortcuts are buried.

  • Annoying commercial-use pop-ups on both devices after sessions.


AnyDesk: Fast Transfers, Chinese Input Issues

  • No installation needed for desktop, but UI feels outdated.

  • Blazing transfer speeds rival DeskIn, but laggy visuals (1-2 sec delays).

  • Mobile menu hidden on the right edge (minimalist design).

  • Input bugs: iOS struggles with third-party Chinese IMEs; Android lacks delete functionality.


Parsec: Great for Gaming, Useless for Work

  • No Chinese support, but setup is simple.

  • Desktop version lacks basic features (no file transfer).

  • Mobile app (Android-only) is barebones: no zoom, no Chinese input.

  • Ideal for gaming (smooth, adjustable bandwidth), but avoid for productivity.

Remote Gaming Scenario Comparison

For the gaming section, I tested "using a MacBook to remotely play Diablo IV on a PC" to evaluate each software’s connection quality and latency. This scenario reflects my occasional use case: taking a MacBook Pro out for work and wanting to game during breaks if my home PC is on.

TeamViewer

First, I tested TeamViewer. While playable, it felt noticeably sluggish, with delayed movements and occasional screen freezes, resulting in a subpar experience. Setting the quality to "Speed Priority" did not improve performance.

DeskIn

Next, DeskIn impressed me. The visuals were sharp, and gameplay remained smooth for 30 minutes. It also displays real-time FPS and latency stats. DeskIn offers 4K 60fps and 144fps options (paid version only), which would enhance gaming further.

AnyDesk

AnyDesk delivered the best image quality among the five and smooth gameplay. However, I noticed a critical issue: the remote PC’s CPU usage spiked to 70-80%, causing loud fan noise and raising concerns about long-term hardware strain.

Awesun

Awesun performed smoothly except for brief stutters during scene transitions (e.g., returning to town). Its Mac version had stability issues—crashing after one session and requiring reinstallation. It also lacked audio.

Parsec

Parsec excelled in gaming, offering flawless Diablo IV performance with adjustable bandwidth settings to minimize latency. It also supports multiplayer rooms. If gaming is your sole focus, Parsec is a no-brainer.

Remote Video Streaming Comparison

Streaming videos via phone-to-PC tests each software’s latency. I tested YouTube, Netflix, and local files. Three performed smoothly: TeamViewer, DeskIn, and Parsec, but with caveats.

TeamViewer: Smooth playback but extremely low volume (no mute option), forcing sound output if the PC plays audio.


Parsec: Great speed and audio, but mobile lacks zoom (full-screen only).


DeskIn: Flawless sync and no issues.


AnyDesk: Mobile audio is broken (iOS/Android)—no sound despite settings.


Awesun: Choppy audio and desynced visuals, indicating poor connection quality.

How to Choose Remote Desktop Software

Prioritize features (file transfer, device communication, keyboard ease) and low-latency connections. Additional tools like DeskIn’s screen extension and voice calls add value. Cross-platform support (iOS/Android/Windows/Mac) ensures future flexibility.

Conclusion

I expected the renowned TeamViewer to dominate, but testing revealed flaws. DeskIn emerged as the top choice for its balanced performance, stability, and features. If you’re seeking reliable remote software, give DeskIn a try!

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

TROUBLESHOOTING

Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

  1. Android Version Too Low

    The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.


  2. Main Controlled Device Logged into the Same Account

    DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).


  3. Check if Remote Control is Turned On

    Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."


  4. Check if All Necessary Permissions Have Been Granted

    Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.



  5. Check if Permissions and Authorizations Have Been Revoked

    Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.



  6. Check if the Controlled Device is on the Authorized Device List

    One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.



  7. Are You Using Other Remote Software Simultaneously?

    If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

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Don't miss out.

Don't miss out.

Contact Us

Email: support@zulertech.com

Office: 6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Contact Us

Email: support@zulertech.com

Office: 6 Shenton Wy, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Contact Us

support@zulertech.com

6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.